In order to save your time and efforts we give here clear answers to frequently asked questions. Feel free to contact us for further information.
Service Call includes three components: professional diagnosis of your appliance, determination of the problem and transport costs to get to your place. Once the diagnosis is performed we will provide you with our recommendations and the complete and final costs for repair. VERY IMPORTANT! If you continue with us and let us fix your appliance then the Service Call is NOT subject to charge. In case you need time to make your decision or wish to search for parts by yourself the rates of the Service Call as below:
Standard brands $ 89
Elite brands $ 119
We do not practice hourly rates. Only the whole repair price is charged. Be aware that it is impossible to calculate the exact and total price without duly performed diagnosis. Plus, you will receive our recommendations along with the estimate of scope of works and price.
Book rate is a standard rate stipulated by Major Appliance Service National Price Guide for pricing labor and parts, also known as Blue Book. It contains all service rates recommended and calculated on the professional market researches. We are proud to declare that Smart Appliance Services maintain the cost-effective policy and our prices in average 10%-15% lower than those given in Book Rate.
In our warehouse we do have a wide range of parts needed to repair almost any appliance. Moreover, our techs bring necessary parts with them when visiting you based on the information you give us over the phone. However, if a repair part is rare or your appliance’s breakdown is combined, we will need some time to order the right parts. Usually it takes from 1 to 3 business days to have your part arrived and then the repair will be finished.
Usually it takes us just ONE hour to get to your place and find the problem with your appliance. Otherwise you can schedule our visit at any convenient for you time and we will be there right when you wish.
Absolutely. We offer 1-year warranty for parts and 30-days warranty for labor. In case a part installed by us is misfunctioning SAS will repair or replace the part for free.
Yes. Each occurrence is insured for $ 1,000,000. General Liab. POLICY: 76 SBU BA7369
Yes. And please note, it shall be an adult (18+) person legally eligible to make decisions and sign documents. Thank you.
Our services cover two counties: Pinellas and Hillsborough. You can find all specific locations on Areas page.
Available methods of payments are cash, check, Visa, MasterCard, any debit cards with the Visa/MasterCard logo. With credit card payments we do not charge any additional convenience fee. We do not accept American express.
No way. We provide solely repair services. But we can suggest.
Sure. First of all, we strictly keep on 1-hour window of arrival. Secondly, we use HousecallPro system – one of the most advanced and smartest business systems. It sends you cellphone text and email notifications when: a) the appointment is scheduled, b) the tech is on his route to the client (“omw” response) and c) when the appointment is rescheduled as agreed by the client. Additionally, our specialist calls the client prior to visit and specifies the time of arrival.
We will perform the comprehensible diagnosis and make a professional conclusion if your appliance is repairable or it is better to purchase a new one. Our techs are well-trained and experience with 10-20 years relevant background in service industry. In case you decide not to proceed with our service and replace your appliance, only diagnosis fee or service call will be charged.
In most cases – yes. Our techs trucks are fully equipped with all necessary parts exactly for this purpose. However, there are rare combined causes of breakdowns and we must order special parts from our suppliers. Normally it takes only 1- 5 days to have them delivered and complete the repair.
No. We do not do either manufacturer’s warranty works or cooperate any insurance companies. You shall contact your appliance’s seller or directly the manufacturer.
Only the following methods of payments are available and only at the time of service: check, credit card, cash. In case of cash payments please make sure to have the exact amount since our tech might not have change. Credit cards are also accepted over the phone.
We provide high quality services and are responsible for our work. You can be sure to get 1-year parts warranty and 30 days labor warranty. Whatever happens to your home appliances we will urgently help you within ONE hour.
Our professional technicians will reach you within one hour and fix any problems of any household appliance. Effective and reliable Smart Appliance Services provide the best work at the best price. We closely go into details and do not stand fault in workmanship or imperfect service.
Our specialists have a proficient, relevant, 10 to 20+ years’ experience in repairing appliances of both homeowners and commercial business. All of them are also certified and eligible to handle any types of appliances. We follow innovations embodied in your helpful, wonderful appliances. We know how many people and scientists have worked hard to create them, either expensive or budget-friendly. We work hard to maintain and repair this pieces of progress in your house.
We know how important for you to keep your home appliances in working order. We have household appliances too. We perceive every breakdown as our personal and treat our clients as a part of our family. Repair service is not purely about equipment, it also involves the attentive approach to people and the ability to hear and meet their desires.
Our headquarters is located in Saint Petersburg. We can easily show up within 60 minutes and solve your problems. Or let’s schedule an appointment at any time you wish. A call to us deem 90% of the repair completion. We kindly ask you to save your time and money and call us as soon as you face a problem with your appliance. The longer you wait the worse problem can be. We are sure, you know it is better to fix it timely and in right way than to spend additional resources.